phjon Privacy Policy

Last Updated: January 2026

1. Introduction

This Privacy Policy describes how phjon ("we," "us," "our," or the "Company") collects, uses, stores, shares, and protects your personal information when you access or use our online gaming platform located at https://phjon.cam (the "Platform"). This Privacy Policy applies to all users and players who register for an account, visit our website, or utilize our services.

phjon is registered with the National Privacy Commission of the Philippines and operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable Philippine data protection legislation. We are also subject to regulatory oversight by the Philippine Amusement and Gaming Corporation (PAGCOR) regarding the collection and processing of player data for gaming operations.

By creating an account with phjon or using our Platform, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our privacy practices, you must not use the Platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a phjon account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, government-issued identification numbers (e.g., passport number, driver's license number, Social Security System number), and copies of identification documents;
• Contact Information: Email address, mobile phone number, residential address, postal code, city, and province;
• Account Credentials: Username, password (stored in encrypted form), and security questions;
• Financial Information: Bank account details, GCash account information, PayMaya account information, payment card details (where applicable), transaction history, deposit and withdrawal records;
• Verification Documents: Proof of identity (government-issued ID), proof of address (utility bills, bank statements), and source of funds documentation as required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

2.2 Information Collected Automatically

When you access the phjon Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers;
• Connection Information: IP address, internet service provider, geographic location (country, city), time zone;
• Usage Data: Pages visited, games played, time spent on the Platform, click patterns, referring URLs, search queries, date and time of access;
• Gaming Activity: Wagers placed, game results, winnings and losses, bonus usage, loyalty points earned, betting patterns;
• Communication Records: Correspondence with customer support, live chat transcripts, email communications.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) to verify and process transactions;
• Identity verification services to confirm your identity and prevent fraud;
• Credit reference agencies and fraud prevention databases (where legally permitted);
• Game providers and software vendors to deliver gaming services;
• Marketing partners (if you have consented to receive promotional communications).

3. How We Use Your Information

phjon processes your personal information for the following lawful purposes:

3.1 To Provide Gaming Services

• Create, manage, and maintain your player account;
• Process your registration and verify your identity;
• Enable you to play games and place wagers;
• Process deposits, withdrawals, and financial transactions;
• Award winnings, bonuses, and loyalty rewards;
• Maintain game records and transaction history;
• Provide customer support and respond to inquiries.

3.2 Legal and Regulatory Compliance

• Comply with PAGCOR licensing requirements and gaming regulations;
• Fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
• Verify that players are 21 years of age or older;
• Detect, prevent, and investigate fraud, money laundering, and illegal activity;
• Respond to legal processes, court orders, and requests from law enforcement or regulatory authorities;
• Maintain records as required by Philippine gaming and data privacy laws;
• Enforce our Terms & Conditions and investigate violations.

3.3 Security and Fraud Prevention

• Monitor account activity for suspicious patterns and unauthorized access;
• Detect and prevent collusion, bonus abuse, and other prohibited activities;
• Verify the legitimacy of transactions and payment methods;
• Protect the security and integrity of the Platform;
• Investigate suspected fraudulent or criminal activity.

3.4 Communication and Marketing

• Send transactional communications related to your account (e.g., deposit confirmations, withdrawal notifications);
• Provide important service updates, policy changes, and security alerts;
• Send promotional offers, bonuses, and marketing communications (only if you have opted in);
• Conduct customer satisfaction surveys and gather feedback;
• Notify you about new games, features, and tournaments.

3.5 Platform Improvement and Analytics

• Analyze usage patterns to improve user experience;
• Conduct data analytics to optimize game offerings and features;
• Personalize content and game recommendations;
• Test new features and functionalities;
• Generate aggregated statistical reports (which do not identify individual users).

3.6 Responsible Gaming

• Monitor gameplay for signs of problem gambling;
• Implement deposit limits, loss limits, and session time restrictions;
• Process self-exclusion requests;
• Provide access to responsible gaming resources and support organizations.

4. Information Sharing and Disclosure

phjon does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banks) to process deposits and withdrawals;
• Game providers and software vendors to deliver gaming content;
• Identity verification services to conduct KYC checks;
• Cloud storage and hosting providers;
• Customer support platforms and communication tools;
• Marketing and analytics service providers (only with your consent);
• Legal, accounting, and professional advisors.

All third-party service providers are contractually obligated to protect your personal information and use it only for the purposes specified by phjon. They are prohibited from using your data for their own purposes or disclosing it to other parties without authorization.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, and regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with PAGCOR reporting and auditing requirements;
• Respond to legal processes, subpoenas, or court orders;
• Investigate suspected criminal activity, fraud, or money laundering;
• Cooperate with law enforcement investigations;
• Comply with anti-money laundering and counter-terrorism financing obligations;
• Protect the rights, property, and safety of phjon, our users, or the public.

4.3 Business Transfers

In the event that phjon is involved in a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so, such as when participating in joint promotions or third-party marketing campaigns.

5. Data Security Measures

phjon takes the security of your personal information seriously and has implemented comprehensive technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text;
• Secure Servers: Personal data is stored on secure servers located in facilities with physical access controls, fire suppression systems, and 24/7 security monitoring;
• Firewalls and Intrusion Detection: Our network infrastructure is protected by advanced firewalls and intrusion detection systems that monitor for suspicious activity;
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses;
• Access Controls: Access to personal data is restricted to authorized personnel who require such access to perform their job functions. All access is logged and monitored.

5.2 Organizational Security Measures

• Employees and contractors with access to personal data undergo background checks and sign confidentiality agreements;
• Staff receive regular training on data protection and security best pract ices;
• We maintain documented security policies and procedures that are regularly reviewed and updated;
• Incident response plans are in place to address potential data breaches promptly and effectively;
• Third-party service providers are required to maintain equivalent security standards.

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and do not share it with anyone;
• Enable two-factor authentication (2FA) if available;
• Log out of your account when using shared or public devices;
• Monitor your account for unauthorized activity and report suspicious transactions immediately;
• Keep your contact information up to date so we can reach you regarding security matters;
• Be cautious of phishing emails and never provide your credentials to third parties.

6. Data Retention

phjon retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

Personal information associated with active accounts is retained for the duration of your relationship with phjon. This includes your account profile, transaction history, gaming activity, and communication records.

6.2 Closed Accounts

If you close your account, we will retain certain personal information for legal and regulatory purposes, including:

• Identity verification records (minimum 5 years from account closure);
• Transaction records and financial data (minimum 5 years as required by PAGCOR and AML regulations);
• Records related to disputes, investigations, or legal proceedings (until resolution plus applicable limitation periods);
• Self-exclusion records (permanent retention to honor exclusion requests);
• Records necessary for tax compliance and audit purposes.

6.3 Inactive Accounts

If your account remains inactive (no login or gaming activity) for 36 consecutive months, we may close your account and delete non-essential personal information, subject to legal retention requirements.

6.4 Secure Deletion

When personal information is no longer required, it is securely deleted or anonymized using industry-standard data destruction methods to prevent unauthorized recovery or reconstruction.

7. Cookies and Tracking Technologies

The phjon Platform uses cookies and similar tracking technologies to enhance your user experience, analyze usage patterns, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember your preferences and actions.

7.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core features such as account login, session management, and secure transactions. These cookies cannot be disabled.
• Performance Cookies: These cookies collect information about how you use the Platform, such as pages visited and errors encountered. This data is used to improve website performance and user experience.
• Functional Cookies: These cookies remember your preferences (e.g., language settings, game favorites) to provide a more personalized experience.
• Targeting/Advertising Cookies: These cookies track your browsing activity to deliver relevant promotional content and measure campaign effectiveness (only used with your consent).

7.3 Third-Party Cookies

We may allow trusted third-party service providers (e.g., analytics platforms, payment processors) to place cookies on your device. These third parties are subject to their own privacy policies.

7.4 Managing Cookies

Most web browsers allow you to control cookies through settings. You can configure your browser to block or delete cookies, but this may affect the functionality of the Platform. Essential cookies cannot be disabled without preventing access to core features.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Be Informed

You have the right to be informed about the collection, use, and disclosure of your personal information. This Privacy Policy serves that purpose.

8.2 Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a commonly used electronic format within 15 days of your request.

8.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact customer support for assistance.

8.4 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances. However, we may be legally required to retain certain data for regulatory compliance (e.g., AML records, transaction history).

8.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails or adjusting your account preferences.

8.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another data controller where technically feasible.

8.7 Right to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines at [email protected] or through their official website.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within 15 days as required by Philippine law.

9. International Data Transfers

Your personal information is primarily stored and processed in the Philippines. However, some of our third-party service providers (e.g., game software vendors, cloud hosting providers) may be located outside the Philippines.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards. These safeguards include:

• Standard contractual clauses approved by the National Privacy Commission;
• Data transfer agreements that require recipients to maintain equivalent data protection standards;
• Compliance with international data protection frameworks where applicable.

By using the phjon Platform, you consent to the international transfer of your personal information as described in this Privacy Policy.

10. Children's Privacy

phjon does not knowingly collect or solicit personal information from individuals under the age of 21. Our Terms & Conditions explicitly require all users to be at least 21 years old. During registration, we verify your age through government-issued identification documents.

If we discover that we have inadvertently collected personal information from a minor, we will immediately delete that information and close the account. If you believe a minor has created an account or provided personal information to phjon, please contact us immediately at our Data Protection Officer.

Parents and guardians are encouraged to monitor their children's internet usage and implement parental control software to prevent unauthorized access to online gambling platforms.

11. Changes to This Privacy Policy

phjon reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on the Platform with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account;
• Displaying a prominent notice on the Platform homepage;
• Requiring you to review and accept the updated Privacy Policy before continuing to use the Platform (for significant changes affecting your rights).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

For inquiries related to data privacy regulations in the Philippines, you may also contact:

By using the phjon Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Thank you for trusting phjon with your personal information.